POLICIES AND FAQS

  • • How often do you release new items?

    We are currently working hard to build our online presence. Make sure to follow us on social media for sneak peeks at new products, local market announcements and collection previews so you don’t miss out!

    • Do you accept returns or exchanges?

    We do not accept returns. Please review our “return policy” for more information.

    • How do you define the condition of the items you sell?

    Although we closely inspect our items, due to the nature of recycling, repurposing or rehoming items that are pre-loved, the condition may vary and some defects may be present. We will note substantial defects within the item’s description along with a condition category. Please see below for further information for “Condition Descriptions”.

    • Do you clean the items prior to selling them?
    All items are carefully assessed for condition prior to laundering or cleaning. While most pieces are washed, steamed, or dry cleaned before shipment, the chosen method is at the discretion of Core of Us based on the item’s age, fabric, and fragility. In some cases, cleaning may be limited or avoided entirely in order to preserve the item’s integrity.

  • We do not accept returns at this time.

    Transparency is important so that you know exactly what you’re getting and you’re happy with your purchase!

    During our selection process, we examine each item in detail to check for quality and flaws. We are very honest in our selection and grading process, so please read all descriptions carefully.

    Further information can be located in our Terms Of Service.

    Still unsure about something? Please feel free to reach out with any questions on sizing, material, seasonality or condition of the items you’re interested in by contacting us here.

    For more information on “Condition Descriptions” see below.

  • CORE OF US — Disclaimer, Return & Refund Policy

    At Core of Us, we take great pride in the thoughtful curation and creation of every piece. Whether vintage, secondhand, handmade, or upcycled, each item is selected or crafted with care, intention, and attention to detail.

    By purchasing from Core of Us, you agree to the following terms of sale:

    1. Vintage & Secondhand Items – Condition Disclaimer

    We evaluate our vintage and secondhand items based on condition, craftsmanship, age, and uniqueness. While we provide accurate descriptions and photographs, buyers should understand:

    • Vintage items are inherently aged and may be fragile.

    • We cannot be held responsible for failures in adhesives, finishes, closures, seams, or bindings that occur after purchase.

    • Functional design elements (e.g., zippers, buttons, linings) may not perform at their original capacity due to age.

    • Minor imperfections—including wear, distressing, or fading—may be present and are often part of the item’s character.

    We encourage customers to review all photos and descriptions online, or carefully inspect items in person at markets. We are happy to answer questions before purchase.

    2. Handmade Goods – Craft, Materials & Character

    Our handmade items are designed and produced in small batches or made-to-order with care, intention, and attention to minimizing waste.

    Please note:

    • Many pieces incorporate vintage, upcycled, or repurposed materials, including fabric seconds, which may exhibit minor flaws such as color variation, slubs, striations, or small imperfections.

    • Due to the nature of handmade goods, slight irregularities may occur and are a reflection of the human touch involved.

    • Every item undergoes a quality assessment prior to being listed or leaving our studio.

    By purchasing, customers acknowledge and accept the individual character of handmade goods and the intentional choices made in their creation.

    3. Returns & Refunds

    All sales are final on vintage, secondhand, and handmade items.

    • Refunds are not offered.

    • In limited circumstances, store credit may be considered at the discretion of Core of Us.

    • A restocking fee may apply to any approved returns or exchanges.

    • The decision to issue store credit is based on the nature of the concern, the condition of the item, and whether the item falls within the return window (see Section 4).

    4. Return Request Timeframes

    To be eligible for review:

    • In-person purchases (e.g., at local markets): Concerns must be submitted within 7 days of purchase.

    • Online purchases: Concerns must be submitted within 14 days of confirmed delivery.

    Requests made outside these windows will not be eligible for review.

    5. Repair Policy & Liability

    Core of Us does not offer repair services at this time.

    6. Shipping & Delivery

    Once an item is transferred to the carrier, Core of Us is not responsible for any delays, loss, theft, or damage during transit.

    • All package disputes (including delayed or lost items) must be resolved directly with the shipping carrier.

    • All orders are documented and photographed prior to shipment to verify the condition of the item at the time of fulfillment.

    7. Limitation of Liability

    Core of Us is not responsible for incidental or consequential damages resulting from the use or condition of any item.

    • In all cases, our liability is limited to the original purchase price of the item.

    8. Agreement to Terms

    By completing a purchase online or in person, the customer agrees to the terms outlined in this Disclaimer & Return Policy. This agreement applies to all points of sale, including but not limited to our website, online marketplaces, and in-person events.

    Thank You

    We appreciate your support of Core of Us and our mission to create and circulate intentional, expressive, and sustainable fashion. Your trust in our process helps us foster a world rooted in slower style and conscious consumption.

  • • DOMESTIC ORDERS

    Orders will be shipped within 2-10 days of purchase via USPS. During this time, the items will be going through final inspections, cleaning and prep for shipment.

    Once the order is ready for shipment and a tracking number generated, you will receive an email confirmation with this information.

    Please anticipate a 2-10 day shipment period for domestic packages. Shipment periods begin once the package has left the post office facility.

    • INTERNATIONAL ORDERS

    International packages are sent using first class mail or DHL (upon request).

    We do not account for any custom clearance taxes, duties or fees in the price of our items or cost of shipping.

    All costs associated with custom clearance are the responsibility of the buyer. Please contact your country's customs office to calculate any and all associated costs before making your purchase.

    Please anticipate a 7-10 business day shipment period for international packages. Shipment period begins once the package has left the courier facility. Shipping speeds can be impacted or extended by customs.

    • LOST, DAMAGED OR STOLEN PACKAGES

    We do not assume any responsibility for items or packages lost, damaged or stolen once transferred to the courier and/or during transit. Please contact the courier’s customer service center directly to address shipment concerns or to file a claim.

  • PRIVACY POLICY

    Your privacy is important to us. It is CORE OF US's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://thecoreofus.com, and other sites we own and operate.

    This policy is effective as of 6 March 2022 and was last updated on 6 March 2022.

    INFORMATION WE COLLECT

    Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

    LOG DATA

    When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

    Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

    PERSONAL INFORMATION

    We may ask for personal information which may include one or more of the following:

    • Name

    • Email

    • Social media profiles

    • Phone/mobile number

    LEGITIMATE REASONS FOR PROCESSING YOUR PERSONAL INFORMATION

    We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

    COLLECTION AND USE OF INFORMATION

    We may collect personal information from you when you do any of the following on our website:

    Sign up to receive updates from us via email or social media channels

    Use a mobile device or web browser to access our content

    Contact us via email, social media, or on any similar technologies

    When you mention us on social media

    We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

    • To enable you to customise or personalise your experience of our website

    • To contact and communicate with you

    • For analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms

    • For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you

    • For internal record keeping and administrative purposes

    Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

    SECURITY OF YOUR PERSONAL INFORMATION

    When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

    Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

    You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

    HOW LONG WE KEEP YOUR PERSONAL INFORMATION

    We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

    However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

    CHILDREN’S PRIVACY

    We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

    DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

    We may disclose personal information to:

    A parent, subsidiary, or affiliate of our company

    Third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms

    Our employees, contractors, and/or related entities

    Our existing or potential agents or business partners

    Sponsors or promoters of any competition, sweepstakes, or promotion we run

    Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights

    Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you

    Third parties to collect and process data

    INTERNATIONAL TRANSFER OF PERSONAL INFORMATION

    The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

    YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION

    You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

    If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

    If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

    If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

    If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

    USE OF COOKIES

    We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

    LIMITS OF OUR POLICY

    Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

    CHANGES TO THIS POLICY

    At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

    If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

    Contact Us

    For any questions or concerns regarding your privacy, you may contact us using the following details:

    thecoreofus.connect@gmail.com

    Email marketing (if applicable): with your permission, we may send you emails about our store, new products and other updates.

    SMS marketing (if applicable): with your permission, we may send you SMS messages. by participating, you consent to receive text messages sent by an automatic telephone dialing system. consent to these terms is not a condition of purchase.

    CONSENT

    How do you get my consent?

    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. if we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    How do I withdraw my consent?

    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us.

    DISCLOSURE

    We may disclose your personal information if we are required by law to do so or if you violate our terms of service.

    SQUARESPACE

    Our store is hosted on SQUARESPACE inc. they provide us with the online e-commerce platform that allows us to sell our products and services to you. your data is stored through SQUARESPACE’s data storage, databases and the general SQUARESPACE application. They store your data on a secure server behind a firewall.

    PAYMENT

    If you choose a direct payment gateway to complete your purchase, then SQUARESPACE stores your credit card data. it is encrypted through the payment card industry data security standard (PCI-DSS). your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. after that is complete, your purchase transaction information is deleted. all direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI security standards council, which is a joint effort of brands like visa, mastercard, american express and discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    For more insight, you may also want to read shopify’s terms of service or privacy statement.

    THIRD-PARTY SERVICES

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. however, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. for these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. in particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. so if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. as an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under united states legislation, including the patriot act. once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s terms of service.

    LINKS

    When you click on links on our store, they may direct you away from our site. we are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

    SECURITY

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. if you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    COOKIES

    Here is a list of cookies that we use. we’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

    _session_id, unique token, sessional, allows shopify to store information about your session (referrer, landing page, etc).

    _shopify_visit, no data held, persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits

    _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.

    cart, unique token, persistent for 2 weeks, stores information about the contents of your cart.

    _secure_session_id, unique token, sessional

    storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

    AGE OF CONSENT

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    CHANGES TO THIS PRIVACY POLICY

    We reserve the right to modify this privacy policy at any time, so please review it frequently. changes and clarifications will take effect immediately upon their posting on the website. if we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. if our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    QUESTIONS AND CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us.

  • As you browse our array of items, please keep in mind, pre-loved, vintage and second hand items can show imperfections and signs of wear.

    We have a thorough inspection process that occurs during sourcing, before and after items are cleaned (steamed, washed and/or dry cleaned) and prior to shipment.

    CATEGORIES:

    Excellent:

    Item is in mint or very close to mint condition with minor to no visible wear and tear, with no specific flaws (holes, stains, repairs, etc) to point out.

    Great:

    Item shows signs of general wear and could appear slightly faded or with a minor flaw in an unobvious place. Item is considered very wearable as is.

    Good:

    Item appears worn and may have a combination of fading or a minor flaw for instance. Item is considered wearable as is.

    Fair:

    Item appears worn, and may have visible flaws but is considered sellable (due to its rarity, desirability, authenticity or value) and wearable as is or with repair.

    WT:

    Item is a secondhand/pre-owned item with original merchants tags (WT) attached. These items can also be graded for their condition (i.e. WT Excellent, WT Fair, etc). In most cases, scoring less than “Excellent” for a WT item is often attributed to the item’s storage condition upon sourcing.

    NWT/NWOT:

    Item was never worn before and in many cases, new with original merchants tags (NWT) or new without tags (NWOT). However, these items can also be graded for condition (i.e. NWT Excellent, NWOT Fair, etc). In most conditions, scoring less than “Excellent” for an NWT or NWOT item is often attributed to the items storage condition upon sourcing.

    New:

    These are brand new and/or non vintage items that we may stock to help you complete your look.

    JEWELRY, HANDBAGS , HEADWEAR AND FOOTWEAR:

    In any instance where a brand, material or metal is unknown, we will define the condition of the items as thoroughly as possible. The staff at ALL THINGS NEW are not appraisers, and therefore highly consider the fairness of our pricing based on comparable market standards, item condition and business operations that allow us to source beautiful pieces for you.

    As a small business, we highly regard the community of supporters around us - and that starts with the satisfaction of our customers!